Returns, Exchanges and Cancellations
I do not accept returns, exchanges, or cancellations.
Please contact me if you have any questions or problems with your order, I will see what I can do. Please include your name and order number thank you.
Processing times
Most orders only require 1-3 days to process and ship out.
Shipping
Can I change my shipping address?
As long as I am notified before it is shipped out, please contact me with your name and order number with your updated address. Once your order has been shipped I cannot change the address. I cannot do refunds or send out another order due to customer error. Thank you for understanding.
How long will my order take to ship?
Most orders will come untracked and sent by letter-mail, please note it will take some time to arrive from Canada. Below are rough estimates for shipping times:
- To Canada: 4-6 business days
- To United States: 5-14 business days
- To Australia: 3-4 weeks
- To Europe: 3-4 weeks
Shipping times may take longer due to covid and holidays. I appreciate your patience. Please contact me if you still have not received your order in 2 months.
Tracked items will arrive slightly sooner than shipping times stated above.
ATTENTION UK & EU CUSTOMERS
Please be advised that you may be responsible to pay for additional costs such as duties/taxes/VAT/customs fees.